❌ Can I cancel my order?

Is cancellation possible?

Louiza Moulai avatar
Written by Louiza Moulai
Updated over a week ago

Orders can be canceled within a period of 4 hours after payment.

❗️After this delay, we may not be able to cancel your order. In this case, please contact us. We'll try our best to find a solution.


If you would like to cancel your order within that 4 hours window, please use our online form:


To cancel a Dodow order

Please use this form to update the delivery address of your order:

To cancel a HoomBand, HoomBook or HoomKid order

Please use this form to update the delivery address of your order:

✅ You will need your email address and order ID.

ℹ If your items are already packed with a shipping label, your order may not be cancelable.

If you need assistance, please chat with us (24/7) or call Customer Support.


💬 How to contact us?

We know your time is precious. This is why during this Holiday season, we are doing our best to answer all your questions as soon as possible!

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☎️ Call us directly!

🇺🇸 +1 888-960-6296

🇫🇷 +33 1 76 35 07 82

Our team is available to answer your questions from Monday to Saturday.

🗄 Working hours: 6am - 6pm

If we miss your call, leave us a voicemail. We will call you back as soon as possible!

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