❌ Can I cancel my order?

Is cancellation possible?

Louiza Moulai avatar
Written by Louiza Moulai
Updated over a week ago

Orders can be canceled within a period of 4 hours after payment.

❗️After this delay, we may not be able to cancel your order. In this case, please contact us. We'll try our best to find a solution.

If you would like to cancel your order within that 4 hours window, please use our online form:

To cancel a Dodow order

Please use this form to update the delivery address of your order:

To cancel a HoomBand, HoomBook or HoomKid order

Please use this form to update the delivery address of your order:

✅ You will need your email address and order ID.

ℹ If your items are already packed with a shipping label, your order may not be cancelable.

If you need assistance, please chat with us (24/7) or call Customer Support.

💬 How to contact us?

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☎️ Call us directly!

🇺🇸 +1 888-960-6296

🇫🇷 +33 1 76 35 07 82

Our team is available to answer your questions from Monday to Saturday.

🗄 Working hours: 6am - 6pm

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