Orders can be canceled within a period of 4 hours after payment.
❗️After this delay, we may not be able to cancel your order. In this case, please contact us. We'll try our best to find a solution.
If you would like to cancel your order within that 4 hours window, please use our online form:
To cancel a HoomBand, HoomBook or HoomKid order
Please use this form to update the delivery address of your order:
✅ You will need your email address and order ID.
ℹ If your items are already packed with a shipping label, your order may not be cancelable.
If you need assistance, please chat with us (24/7) or call Customer Support.
💬 How to contact us?
We know your time is precious. This is why during this Holiday season, we are doing our best to answer all your questions as soon as possible!
Get an instant answer 24/7 thanks to our intelligent Livlabot 🤖
If our bot can't find an immediate answer to your question, you will be put in contact with our customer support agents!
Chat with us:
Click this pink bubble (in the bottom right corner of your screen) to open the messenger
Click on "Send us a message" and type your question
☎️ Call us directly!
🇺🇸 +1 888-960-6296
🇫🇷 +33 1 76 35 07 82
Our team is available to answer your questions from Monday to Saturday.
🗄 Working hours: 6am - 6pm
If we miss your call, leave us a voicemail. We will call you back as soon as possible!