Your order will begin processing within 4 hours of being placed. If you would like to edit the delivery address of your order within that window of 4 hours, please use our online form:

For Dodow orders

Please use this form to update the delivery address of your order:

Dodow form

For HoomBand, HoomBook or HoomKid orders

Please use this form to update the delivery address of your order:

Hoom form

✅ You will need your email address and order ID.

ℹ If your order has reached processing status, the delivery address may not be changeable.

Can I change the delivery country?

You cannot edit the delivery country of your order with our online form. Instead, you can ask for a cancelation and place a new order with the correct delivery country.

Can I change the items of my order?

You cannot add or remove items from your order. Instead, you can ask for a cancelation and place a new order with the items you want to receive. You can also reach out to us, we will always do our best to find the best solution for you.

If you need assistance, please chat with us (24/7) or call Customer Service. We're here to help 👋

💬 How to contact us?

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🇺🇸 +1 888-960-6296

🇫🇷 +33 1 76 35 07 82

Our team is available to answer your questions from Monday to Saturday.

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