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Return my HoomBand order

How to initiate a return request? How to get your money back? Request a return in a few minutes with our online form.

Updated over 3 months ago

To start the return procedure, you will need your order number and the email address used to place the order.
To find back your order number, check 👉 How to find back my order ID?

Then please use this online form to request a return of your HoomBand order 👇

⏱ It's simple and fast

❗Our return window is within 100 days after delivery if you have purchased HoomBand on our official website www.hoomsleep.com or https://shop.livlab.care.
If you have bought it elsewhere, you need to check the terms and conditions defined by the website where you placed the order.

If you need assistance, please chat with us (24/7) or call Customer Service. We're here to help 👋


💬 How to contact us?

We know your time is precious. This is why we are doing our best to answer all your questions as soon as possible!

Get an instant answer 24/7 thanks to our intelligent Livlabot 🤖

If our bot can't find an immediate answer to your question, you will be put in contact with our customer support agents!

Chat with us:

Click this pink bubble (in the bottom right corner of your screen) to open the messenger

Click on "Send us a message" and type your question

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☎️ Call us directly!

🇺🇸 +1 888-960-6296

🇫🇷 +33 1 76 35 07 82

Our team is available to answer your questions from Monday to Saturday.

🗄 Working hours: 9am - 6pm

If we miss your call, leave us a voicemail. We will call you back as soon as possible!

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