What is your Order ID?
Your Order ID is a unique identifier crucial for us to locate and assist with your order. The format of the Order ID may vary based on where you made your purchase. Here's how to find it:
Purchases made on mydodow.com or hoomsleep.com:
Your Order ID is a 6-digit number.
Look for the email titled "Your Order is Confirmed" in your mailbox.
Purchases made on shop.livlab.care:
Your Order ID starts with "LIVLAB.CARE-" followed by a 4-digit number.
Look for the email titled "Your Order is Confirmed" in your mailbox.
TV Deals Purchases:
Order IDs start with "Ghoomband" or "GDodow" followed by a 4-digit number.
Refer to the deal confirmation email for your Order ID.
Getdodow.io Websites Purchases:
Order IDs start with "GU-" followed by a 7-digit number, and end with "-DODOW".
Look for the email titled "Order #.... confirmed" in your mailbox.
Can't Find Your Order ID?
If you can't locate your Order ID, follow these steps:
Check All Mailboxes:
Search every mailbox you may have used during your purchase.
Contact Us for Assistance:
If you still can't find it, reach out to us for help.
Provide your full name used during the order, and we'll assist in locating your Order ID.
Need Further Assistance?
To contact us, click the messenger button in the bottom right corner of your screen, then select "Send us a message."