LIVLAB

Louiza Moulai

Caroline

A question about HoomBand or the HoomBand app? Find tips, details and tutorials to make the most of your HoomBand!

HoomBand

How to initiate a return request? How to get your money back? Request a return in a few minutes with our online form.

Return my HoomBand order

Can I get a replacement for my HoomBand?

How can I be sure I select the right size?

How to chose the right size for HoomBand?

Are the audios for all ages?

How often do I need to charge my Hoomband?

How long is the battery life?

Can I use HoomBand to listen to other content than the app?

Can I use HoomBand to listen to music or to watch videos?

I don't know if HoomBand can help with my sleep issues

I'm sceptic about HoomBand, will it work for me?

Who is HoomBand for?

HoomBand FAQ

My phone is not equipped with a Jack socket

I can't connect my wired HoomBand to my (Apple or Android) device !

How to wash my HoomBand?

Why does the sound from one speaker seems louder than from the other one?

How to adjust my band's speakers?

The Band

The HoomBand app

Can't find back your code to access the HoomBand app? Here's where you can find it.

How to find my access code to the HoomBand app?

What can I do if I lost my access code to the app?

I lost my access code to the HoomBand app

How to unlock HoomBook stories pack on the HoomBand app

Uninstalling and reinstalling your HoomBand app

How to uninstall and reinstall the app on my Apple device ?

Uninstalling and reinstalling your HoomBand app on an Android device

How to uninstall and reinstall the app on my Android device?

How to use the app

The app isn't working? Read these troubleshooting steps

HoomBand app troubleshooting

When you try to play or download an audio, you get a network error message.

Error: "network error please connect to the internet to access this feature"

You are not able to download tracks on your app.

Unable to download content on the HoomBand app

The running track cuts off at the end of a certain time unwantedly.

The tracks stop playing after a few minutes

Tracks experience sound jumps when running.

Sizzling sound when listening to the app content

You're not able to use the content queue properly. The 1st track plays & then the sound stops, even if more tracks have been added to queue

HoomBand app content queue feature doesn't work

The app isn't working? Find troubleshooting steps here.

App troubleshooting

What's inside the HoomBand App?

What are HoomBand ambiences?

What are HoomBand stories?

HoomBand app content

Find answers and get help from Intercom Support and Community Experts

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