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Troubleshooting Guide: Fixing a Single Speaker Issue in Your Hoomband Headband
Troubleshooting Guide: Fixing a Single Speaker Issue in Your Hoomband Headband

Troubleshoot and fix one side not working on your Hoomband headband with easy steps.

Updated over a week ago

Troubleshooting an Imbalance in the Audio Output of your Hoomband Headband

If you're experiencing issues with one of the speakers in your Hoomband headband not working, don't worry, you're not alone. In some cases, this problem can be caused by a simple fix. We've investigated this matter with our production team and found that a sticker placed on the headphone top might be causing the sound imbalance. Here's a step-by-step guide to troubleshoot and resolve the issue:

Step 1: Remove the "adjustable headphones" Sticker

The first thing to look for is the below sticker that might be obstructing the sound output. This sticker could potentially reduce the volume on one side of the headphones.

Gently peel off the sticker from the headphone top and make sure to remove any adhesive residue left behind.

Step 2: Test the Headphones

After removing the sticker, it's time to test your Hoomband to see if the issue has been resolved:

  • Put on the headband and play some audio that you're familiar with.

  • Check if the sound balance has been restored between both speakers.

Step 3: Further Troubleshooting

If removing the sticker doesn't resolve the issue, let's go through a thorough troubleshooting process to ensure your Hoomband headband is not defective. Here's a step-by-step approach:

  1. Charge the Headband Safely:

    • Connect your Hoomband to a laptop USB port for charging.

    • Avoid using chargers with a wattage above 10 Watts (5 Volts and 2 Amps). Laptop USB ports are recommended for their lower power output and enhanced safety.

  2. Test the Headband:

    • After charging, wear the headband and play audio to check if the sound issue has been resolved.

    • Pay attention to both speakers to ensure balanced sound output.

  3. Test Different Audio Sources:

    • Experiment with different audio sources (music, podcasts, videos) to ensure the issue is consistent across various types of content.

  4. Inspect for Physical Damage:

    • Carefully examine the headband for any visible physical damage or irregularities.

    • Ensure that all buttons, connectors, and components are in proper condition.

  5. Contact Support:

    • If the issue persists after following these steps, please reach out to our customer support team for further assistance.

    • Provide them with the details of the troubleshooting steps you've taken and the outcome.

Contact Information:

We understand that technical issues can be frustrating, but we're committed to helping you enjoy the best possible audio experience with your Hoomband. If the headband still does not function as expected despite these efforts, our support team will work closely with you to find a solution, including the possibility of a replacement.

Remember, we're here to ensure your satisfaction and make sure you continue to enjoy your music and audio content with clarity and comfort 😴.

We know your time is precious. This is why we are doing our best to answer all your questions as soon as possible!

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🇺🇸 +1 888-960-6296

🇫🇷 +33 1 76 35 07 82

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