LIVLAB

If you are having trouble using the app, here are a few troubleshooting steps to try:

Make sure you’ve updated your app to the latest version.

Double-check you have a strong and stable internet connection. 

Disable any active VPNs (sometimes VPNs don't have reliable network connectivity).

1. Make sure you’ve updated your app to the latest version.
2. Double-check you have a strong and stable internet connection. 
3. Restart your device.
4. Disable any active VPNs (sometimes VPNs don't have reliable network connectivity).

If you are still having trouble after trying these steps, please see the list of the app resolved issues for specific troubleshooting process below.

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Click on an issue to check troubleshooting process 👇

<a href="https://help.livlab.care/en/articles/7202098-hoomband-app-content-queue-feature-doesn-t-work">The content queue feature doesn't work</a>

<a href="https://help.livlab.care/en/articles/7202967-unable-to-download-content-on-the-hoomband-app">Unable to download tracks for offline use</a>

<a href="https://help.livlab.care/en/articles/7203191-error-network-error-please-connect-to-the-internet-to-access-this-feature">Network error when launching or downloading a track</a>

<a href="https://help.livlab.care/en/articles/7203306-the-tracks-stop-playing-after-a-few-minutes">Track stops playing after a few minutes</a>

<a href="https://help.livlab.care/en/articles/7203314-sizzling-sound-when-listening-to-the-app-content">Sizzling sound when listening to the app</a>

- <a href="https://help.livlab.care/en/articles/7202098-hoomband-app-content-queue-feature-doesn-t-work">The content queue feature doesn't work</a>
- <a href="https://help.livlab.care/en/articles/7202967-unable-to-download-content-on-the-hoomband-app">Unable to download tracks for offline use</a>
- <a href="https://help.livlab.care/en/articles/7203191-error-network-error-please-connect-to-the-internet-to-access-this-feature">Network error when launching or downloading a track</a>
- <a href="https://help.livlab.care/en/articles/7203306-the-tracks-stop-playing-after-a-few-minutes">Track stops playing after a few minutes</a>
- <a href="https://help.livlab.care/en/articles/7203314-sizzling-sound-when-listening-to-the-app-content">Sizzling sound when listening to the app</a>

👋 If the issue you are having is not listed in the above list, you can use our bug report form (click on the below button to open the form) or <a href="https://help.livlab.care/en/articles/5429714-how-to-contact-us">reach out to our support team</a>. Please include a description of the issue you’re experiencing and any relevant screenshots, if applicable.

If you are having trouble using the app, here are a few troubleshooting steps to try:

HoomBand app resolved issues

Click on an issue to check troubleshooting process 👇

The content queue feature doesn't work

Unable to download tracks for offline use

Network error when launching or downloading a track

Track stops playing after a few minutes

Sizzling sound when listening to the app