Skip to main content
All CollectionsHoomBand App🧰 Troubleshoot and Fix App Issues
Sizzling sound when listening to the app content
Sizzling sound when listening to the app content

Tracks experience sound jumps when running.

Updated over a year ago

✋ Before you follow the troubleshooting steps, please:

  • Double check your internet connection (It should be strong and stable)

  • Disable any active VPNs (sometimes VPNs don't have reliable network connectivity).


Troubleshooting steps

ℹ️ Click on those triangles ▶ to show the details of each step

1/ Clear the Hoomband app cache

How to clear the HoomBand app cache on Android devices

  • Open your phone settings ⚙️

  • Select "Apps"

  • Tap on the HoomBand app in the list

  • Select "Storage"

  • Tap on "Clear data" and then on "Clear cache"

How to clear the HoomBand app cache on Apple devices (iOS)

  • Go to settings ⚙️

  • Tap on "General"

  • Then on "iPhone storage"

  • Tap on the HoomBand app in the list

  • Select "Offload App"

2/ Deactivate your access code

⚠️ This step is important. If you don't deactivate your access code before the next step, you will lose one of your 5 accesses to the app.

How to deactivate your access code from the Hoomband app

  • Open the HoomBand app

  • Select the settings menu (icon with 3 horizontal bars)

  • Click on "Product activation"

  • Click on "deactivate my code"

3/ Uninstall and reinstall the HoomBand app on your phone

How to uninstall and reinstall the app on Android devices

Uninstall the app:

  • On your Android phone or tablet, open the Google Play Store app.

  • Tap Menu ≣ My apps & games.

  • Tap on HoomBand.

  • Tap Uninstall.

Reinstall the app:

  • Open Google Play Store

  • Tap Menu ≣ My apps & games Library.

  • Tap the Hoomband app.

  • Tap Install or Enable.

How to uninstall and reinstall the app on Apple devices (iOS)

  • In the application screen, hold on your finger on the HoomBand app icon.

  • Select "Delete app" or tap the "X" when it appears.

  • Go to the App Store and search HoomBand (or click here and select "Install" if operating from your phone).


👋 If you are still having trouble after trying these steps, you can reach out to our support team. Please include a description of the issue you’re experiencing and any relevant screenshots, if applicable.

Did this answer your question?