Update: November 14, 2024
🚨 Issues Encountered
Hoomband App:
Status:
- Not available for download for new users.
- Functional on both Android and iOS.Details: The Hoomband app remains accessible to existing users, but it cannot be found in the App Store for new purchasers. New access codes for the Hoomband app cannot be used because the app has been disabled.
Solution: If you have a 5-digit code for the Hoomband app, please contact us to receive your 6-digit access code to use with the Livlab app.
Livlab App:
Status:
- Functional on Android (beta version). You can encounter some instability.
- Functional on iOS (beta version).Details: The Livlab app has been developed to replace the Hoomband app, but it is currently experiencing bugs that prevent it from opening. Our development team is actively working to resolve these issues. Update expected by November 15, 2024.
📞 Customer Support
To access the Livlab app:
Chat with us: Click the orange bubble in the bottom right corner of your screen to send us a chat message. We will respond within 24 hours.
Call us directly:
🇺🇸 +1 888-960-6296
🇫🇷 +33 1 76 35 07 82
Availability: Monday to Friday, 9 AM to 6 PM.
If we miss your call, please leave a voicemail, and we will call you back as soon as possible.
🎧 Temporary Resources
In the meantime, listen to our audio content on our YouTube channel Livlab Meditations: https://www.youtube.com/@Livlabcare.
📧 Stay Informed
Updates: This article will be updated regularly.
Thank you for your patience and understanding as we work to resolve these issues and improve your experience!