This article provides updates on access issues with the Hoomband app and the status of the Livlab app.

<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Update:</b> January 21, 2024</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h1 id="h_a6b470b434">&#x1F6A8; Issues Encountered</h1><hr><h4 id="h_9d548fd656"><b>Hoomband App:</b></h4><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Status:</b> <br>&#x200B;<b>- Not available for download for new users.<br>- Functional on both Android and iOS. </b></p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Details:</b> The Hoomband app remains accessible to existing users, but it cannot be found in the App Store for new purchasers. New access codes for the Hoomband app cannot be used because the app has been disabled.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Solution:</b> If you have a 5-digit code for the Hoomband app, please contact us to receive your 6-digit access code to use with the Livlab app.</p></li></ul><h4 id="h_3bad183a4e"><b>Livlab App:</b></h4><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Status:</b> <br>&#x200B;<b>- Available on Android.  </b><br>&#x200B;<b>- Available on iOS. <i> </i></b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
</li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Details:</b> </p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Hoombook Tome 1 to 6 will be available for purchase soon!</p></li></ul></li></ul><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h1 id="h_da143c2416">&#x1F4DE; Customer Support</h1><hr><h4 id="h_3d1409e149">To access the Livlab app:</h4><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Chat with us:</b> Click the orange bubble in the bottom right corner of your screen to send us a chat message. We will respond within 24 hours.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Call us directly:</b></p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x1F1FA;&#x1F1F8; +1 888-960-6296</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x1F1EB;&#x1F1F7; +33 1 76 35 07 82</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Availability: Monday to Friday, 9 AM to 6 PM.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">If we miss your call, please leave a voicemail, and we will call you back as soon as possible.</p></li></ul></li></ul><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h1 id="h_256c57d1d9">&#x1F3A7; Temporary Resources</h1><hr><p class="no-margin" style="margin: 0;min-height: 1.53em;">In the meantime, listen to our audio content on our YouTube channel <b>Livlab Meditations</b>: <a class="intercom-content-link" href="https://www.youtube.com/@Livlabcare" target="_blank">https://www.youtube.com/@Livlabcare</a>.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h1 id="h_2e57fab65a">&#x1F4E7; Stay Informed</h1><hr><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Updates:</b> This article will be updated regularly.</p></li></ul><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<div class="intercom-interblocks-callout" style="background-color: #e8e8e880; border-color: #73737633;"><p class="no-margin" style="margin: 0;min-height: 1.53em;">Thank you for your patience and understanding as we work to resolve these issues and improve your experience!</p></div>

🔄 Status of Livlab and Hoomband Apps

In the Livlab app, a purple lock icon in front of audio content indicates that the content is locked.​. The app's audio is grouped into packs (HoomBand, HoomKid, Dodow plus, etc...), which you can access with a 6-digit activation code.​. This code is

<p class="no-margin" style="margin: 0;min-height: 1.53em;">In the Livlab app, a purple lock icon in front of audio content indicates that the content is locked.<br>&#x200B;</p><p class="no-margin" style="margin: 0;min-height: 1.53em;">The app&apos;s audio is grouped into packs (HoomBand, HoomKid, Dodow plus, etc...), which you can access with a <b>6-digit</b> activation code.<br>&#x200B;</p><p class="no-margin" style="margin: 0;min-height: 1.53em;">This code is provided when purchasing a Livlab product (HoomBand, HoomKid, Dodow plus).</p><hr><h4 id="h_4e437a9e0f"><b>For purchases made before 2025:</b></h4><p class="no-margin" style="margin: 0;min-height: 1.53em;">If you bought your product before 2025, it may not include an activation code. <br>In this case, contact our team via the orange chat bubble at the bottom right of your screen, and we will provide you with a code. <br>&#x200B;<i>Please add your order number or purchase receipt to your message.</i><br>&#x200B;</p><h4 id="h_0ed166d35b"><b>For HoomBand users:</b></h4><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">HoomBands purchased before 2025 contain a 5-digit code, which is compatible with the older HoomBand app but not with the Livlab app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">If you have a 5-digit code, please contact us to receive a 6-digit code and access the Livlab app for free.<br>&#x200B;</p></li></ul><div class="intercom-interblocks-callout" style="background-color: #e8e8e880; border-color: #73737633;"><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Note</b><i>:</i> The HoomBand app will gradually be replaced by the Livlab app. All users of the HoomBand app can request free access to the Livlab app.</p></div><h4 id="h_2b8055401d"><br><b>Where to enter your code to unlock content in the app?</b></h4><ol><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Make sure you are logged into your account using the Livlab app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select the &#x201C;Profile&#x201D; menu at the bottom right of your screen.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Click on &#x201C;Activate code&#x201D; and enter your code to unlock the content.</p></li></ol>

🔓How to unlock audio packs in Livlab app

<p class="no-margin" style="margin: 0;min-height: 1.53em;">Livlab offers a diverse collection of soundscapes and ambient experiences designed to relax your mind, improve focus, and promote restful sleep. Here&#x2019;s a breakdown of the different types of ambient sounds we provide:<br>&#x200B;</p><h2 id="h_cbe7b2c43c"><b>1. Ambient Sounds</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">Our ambient sounds include a wide variety of binaural frequencies audio such as nature sounds, sunny chords, ASMR,  Solfeggio Frequencies and more. These sounds are crafted to help you relax, meditate, sleep, or focus, wherever you are.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>&#x261E; Discover Cardiac Coherence:</b> Synchronize your breath with soothing music to reduce stress and enjoy a moment of calm.</p><hr><h2 id="h_5fb1004f3e"><b>2. White, Brown, &amp; Pink Noises</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">These noise variations are ideal for blocking out disruptive sounds, and creating a tranquil environment for sleep, meditation, or concentration.</p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>White Noise:</b> Great for masking environmental noise and ensuring a restful night&#x2019;s sleep. It promotes relaxation and helps prevent disturbances during the night.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Brown &amp; Pink Noise:</b> Offers deeper and richer tones that are particularly soothing for relaxation and focus.</p></li></ul><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>&#x261E; Pro Tip:</b> Use these sounds to improve concentration during work or as a calming background during meditation.</p><hr><h2 id="h_875a1ad72d"><b>3. Immersive Ambiences</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">This curated selection of sounds features neutral tones with no dominant pitch, making them perfect for drowning out background noise. These ambiences are ideal for helping you escape unwanted distractions and creating a peaceful atmosphere in your daily life.</p><hr><h2 id="h_8ec20f8a22"><b>4. Relaxing Music</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">Our relaxing music is carefully composed by experts in sleep, meditation, and relaxation. Each track is designed to help you:</p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Unwind after a stressful day.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Set the tone for yoga or meditation sessions.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Drift off to sleep effortlessly, serving as a soothing lullaby.</p></li></ul><hr><h2 id="h_cae241ff4f"><b>5. Nature Sounds</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">Reconnect with the serenity of nature. Our team has carefully selected authentic and evocative nature sounds to help you:</p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Reach a state of peace and tranquillity.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Let go of stress and experience a meditative connection to the natural world.</p></li></ul><hr><h2 id="h_f6d3d88563"><b>6. Travel Ambiences</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">Embark on a sensory journey without leaving your room. Our travel-inspired soundscapes transport you to far-off destinations, letting your mind wander and explore&#x2014;all from the comfort of your bed.</p><hr><p class="no-margin" style="margin: 0;min-height: 1.53em;">No matter your need&#x2014;be it relaxation, sleep, or focus&#x2014;Livlab ambiences are here to provide a soothing backdrop to your day-to-day life. Try them out and feel the difference!</p><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x261E; If you want to listen one of our soundscape for free, you can play here <i>Binaural beats for deep sleep + rain : </i></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<div class="intercom-h2b-video" style="position:relative;padding-bottom:56.25%;height:0;margin:0 0 40px;"><iframe allowfullscreen frameborder="0" mozallowfullscreen src="https://www.youtube.com/embed/bjrS7oKwMeA?rel=0" style="position:absolute;top:0;left:0;width:100%;height:100%;" webkitallowfullscreen></iframe></div></td></tr></tbody></table></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>

Discover Livlab Ambiences

<h1 id="h_ea65b8f16a"><b>Our different kinds of Hoom Stories</b></h1><h2 id="h_7ed8fed970">Hypnotic stories</h2><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Hypnotic stories</b> are a clever mix of hypnosis and storytelling. You are the hero of the story you&apos;re listening to. The voice of the narrator will help you dive in an imaginary universe as if you were the main character of a movie. We added in the narration some elements taken from hypnosis and relaxation to help induce sleep during the story. </p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_9a24e71902">Immersive documentaries</h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">With<b> Immersive documentaries</b>, discover the works of famous artists, dive into the mysteries of the universe, relive Greek mythology, and more!</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_0f0367e117">Guided meditations</h2><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Deep meditation</b> helps you relax through meditation and controlled breathing. Our narrators use different kinds of exercise to help you relax and to prepare your body and mind to fall into a deep sleep <i>(body scan, breathing exercises, heart coherence, etc...)</i></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">Listen for example to <i>Green Haven </i>and return to nature with this pleasant walk through a calm woodlands ripe with every shade of green and cleanest air that nature has to offer.  </p><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><i>&#x261E; Listen to our free story (available on Youtube): <b>A journey to inner Earth</b></i></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<div class="intercom-h2b-video" style="position:relative;padding-bottom:56.25%;height:0;margin:0 0 40px;"><iframe allowfullscreen frameborder="0" mozallowfullscreen src="https://www.youtube.com/embed/yZVQP6uPucM?rel=0" style="position:absolute;top:0;left:0;width:100%;height:100%;" webkitallowfullscreen></iframe></div></td></tr></tbody></table></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Check our guide on Sleep ambiences here:</b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><a class="intercom-content-link" href="/en/articles/5516982-what-are-hoomband-ambiences" target="_blank">What are HoomBand ambiences?</a></p>

What are Livlab stories?

Specialized contents to relax deeply and fall asleep naturally

<h1 id="h_30612eb728">Content you can listen to on the app:</h1><ol><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Hypnotic stories</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Immersive documentaries</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Guided meditations</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Ambient soundscapes</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Solfeggio Frequencies</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Relaxing Musics</p></li></ol><p class="no-margin" style="margin: 0;min-height: 1.53em;"><i> &#x261E; You&apos;ll find both male and female voices</i></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><i> &#x261E; Switch the app to French to access more content while practicing!</i></p><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><p class="no-margin" style="margin: 0;min-height: 1.53em;">A few content (stories and soundscapes) are available for free on the app! </p><p class="no-margin" style="margin: 0;min-height: 1.53em;">You can search for Livlab on the AppStore or Google Play Store.</p></td></tr></tbody></table></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Read our guides to know more about Stories and Ambiences:</b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><a class="intercom-content-link" href="/en/articles/5444031-what-are-hoomband-stories" target="_blank">What are Livlab stories?</a></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><a class="intercom-content-link" href="/en/articles/5516982-what-are-hoomband-ambiences" target="_blank">What are Livlab ambiences?</a></p><hr><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>You can play this video if you want more details about the Hoom content:</b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<div class="intercom-h2b-video" style="position:relative;padding-bottom:56.25%;height:0;margin:0 0 40px;"><iframe allowfullscreen frameborder="0" mozallowfullscreen src="https://www.youtube.com/embed/7MnBNyRwEm8?rel=0" style="position:absolute;top:0;left:0;width:100%;height:100%;" webkitallowfullscreen></iframe></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>

What's inside the Livlab App?

Livlab

Livlab App

Can Dodow help me fall back asleep if I wake up during the night?

Can I see the Dodow light projection without wearing my contacts or glasses?

Will Dodow work on a vaulted, wood, or textured ceiling?

Can Dodow help me if I'm a night worker or if I shift work?

How to set up your Dodow

Navigating Dodow: Manual for Optimal Use

Is Dodow suitable for children or the elderly?

Dodow - Why it works

Why using color blue?

How to adjust the intensity of Dodow light?

Additional exercises to increase Dodow's efficiency

I tried Dodow, and it didn't work - what should I do?

The breathing pace of Dodow seems too fast in the beginning

How to reset my Dodow?

Dodow Replacement Process: Faulty or Non-Functional Device

I can't open the battery lid

Dodow

Who is HoomBand made for?

Hoomband - the revolutionary sleep aid

How long is the battery life?

Can I use HoomBand to listen to music or to watch videos?

Are the audios for all ages?

How to wash Hoomband Unisize?

Troubleshooting Guide: Fixing a Single Speaker Issue in Your Hoomband Headband

Can I get a replacement for my HoomBand?

I can't connect my wired HoomBand to my (Apple or Android) device !

How to adjust my band's speakers?

HoomBand

Pas de nouvelles de ma commande HoomKid ?

What is Hoomkid?

How to choose a story?

How is it charged and how long is the battery life?

Can my child use HoomKid with headphones? Does it work with any set?

Can I let my child play alone?

I plugged HoomKid's cable in to charge it, but the LED doesn't light up, is it normal?

HoomKid

What is HoomBook?

HoomBook

🇦🇺 Australia - Holiday shipping delays

📦 Where is my package?

✍️ Can I include a personalized gift message in the package?

⌛️ What if there is a delay in the delivery of my package?

↩️ Do you offer extended returns?

🚚 When do I need to order by to receive my gifts by Tuesday, December 24?

🇨🇦 Holidays shipping delays in Canada

🎄Holidays FAQ

Holiday Shopping

What payment methods can I use?

How do we calculate taxes in the US

Are my details safe when ordering online with Livlab?

Shipping Delays and FAQs

Which countries do we deliver to?

Payment & Shipping

How to find my order ID?

"Could Not Find Order" when I use the tracking page

💬 How to contact us?

Can I cancel my order?

Can I edit my order?

What does the status of my order mean?

My order is late, has been lost or stolen

How to track my package?

Order, Tracking & Cancellation

When can I expect a refund after it is processed by the Livlab Customer Service team?