To get to know the last day you can order on our website to be delivered in time for Christmas, please click on this button:

ℹ Shipping cost may vary depending on the delivery country, your cart value and the shipping method. The exact delivery fee is available on the cart page. Just make sure to select the shipping method you want, to verify the correct delivery country field and to have selected all the items you want to order.

If you placed your order before the last recommended date, we will do whatever is possible to deliver your gifts in time for Christmas. Unexpected delivery issues can happen during this busy period of the year, so we recommend that you order as soon as possible.

If you have any doubts or if your delivery is taking longer than it should, please contact us right away so we can work together on the best solution!

You can track your order on our delivery page with your order ID.

Order ID can be found on your confirmation email.

If you need assistance, please chat with us (24/7) or call Customer Service.

Your order will begin processing within 4 hours of being placed. If you would like to edit the delivery address of your order within that window of 4 hours, please use our online form. You will need your email address and order ID.
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If your order has reached processing status, the delivery address may not be changeable.

ℹ Please not you cannot modify the delivery country of an order. Instead, you can cancel your order and place a new one with the right country.
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If you need assistance, please chat with us (24/7) or call Customer Service.

We are happy to facilitate returns for gifts purchased on mydodow.com or hoomsleep.com.

To allow time for holiday shopping and gift giving, purchases made between November 15th and December 25th may be returned until April 4th, 2024, or up to 100 days after the delivery date, whichever is greater. Non-returnable items remain non-returnable.

To start a gift return, please use our online return form, and provide the order ID and the original purchaser's email address. If you do not have that information, don't worry – we can help dig that up for you.

Please see our Return Policy for more information.

Your order will begin processing within 4 hours of being placed. If you would like to cancel your order within that window of 4 hours, please use our online cancel request form. You will need your email address and order ID.

If your order has reached processing status, the order may not be cancellable.

If you need assistance, please chat with us (24/7) or call Customer Service.
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We know your time is precious. This is why during this Holiday season, we are doing our best to answer all your questions as soon as possible!