Skip to main content
⛑️Livlab app Support & Assistance
Updated yesterday

Here are the answers to your most common questions and access to our contact options.

HoomBand Ultimate: Setting up the headphones & Bluetooth connection to your device

Setting up the headphones

To get the best experience with your HoomBand Ultimate, it’s important to position the earphones properly in front of each ear. Here’s how to do it:


Bluetooth connection:

Follow these steps to Connect HoomBand Ultimate to your device:


First time using the Ultimate Hoomband ? Check this quick introducing video!

Classic HoomBand : Setting up the headphones & Bluetooth connection to your device

Setting up the headphones

To get the best experience with your HoomBand, it’s important to position the earphones properly in front of each ear. Here’s how to do it:


Bluetooth connection:

Follow these steps to Connect HoomBand Ultimate to your device:

Experiencing a bug in the application ?

We work hard to provide a smooth experience, but occasionally, bugs can occur. If you’re experiencing issues, resetting the app may resolve them.


Steps to Reset the Livlab App

  1. Clear the App Cache:
    Go to your phone’s settings, find the Livlab app, and clear the cache.

  2. Delete Your Account:
    Within the app, navigate to the User section and delete your account.

  3. Uninstall the App:
    Remove the Livlab app from your device.

  4. Reinstall the App:
    Download the latest version of the Livlab app from your app store.

  5. Resubscribe to the App:
    Sign back in and resubscribe to access all features. The bug should now be resolved. 😎


​​Still Having Issues?

If the problem persists, please contact our customer service team. You can find our contact details below. We’re here to help!

App player function explained

Favorite

You can easily access your favorite tracks in your Favorites folder. To add a track to your Favorites, simply play it and click the heart icon beneath the playback bar.


Once added, you can find the track in your Favorites folder, located in the "My Audios"

💡 For the best experience, download your favorite audios so you can listen anytime—even when your phone’s in airplane mode!

Downloading tracks

Download your favorite tracks to enjoy them offline, in airplane mode. Say goodbye to the airwaves and hello to uninterrupted listening!

To save a track, just tap the download icon below the playback bar after you start playing it. You’ll find all your downloaded tracks in the "My Downloads" folder in the "My Audios" section.

⚠️ Tracks download directly to the app, so over time it’ll take up a bit more space on your device. Just make sure you have enough storage for your downloads!

Playlist

Build your own personalized playlist to match your style!


1. Choose tracks for your playlist by tapping the icon with three horizontal bars. You can add as many tracks as you like.


2. Head over to My Audios and find My Playlist. All selected tracks will be listed here.

3. Arrange your tracks in the order you’d like—they’ll play from top to bottom, the way you set it up.

4. Hit play, sit back, and enjoy! 😊


💡Want your playlist ready for airplane mode? Just tap "Download All" from the menu in the top right, and you’ll have all your tracks saved in no time! 😎

Timer

The Player Timer feature allows you to set a specific listening duration for an audio track. After the selected time passes, playback will stop automatically.

Just tap the clock icon above the playback bar.

A window with a time selector will pop up—just pick how long you’d like to unwind

Loop Playback

The Loop Playback feature lets you play a track repeatedly without restarting it. Perfect for focus, relaxation, or enjoying your favorite track on repeat!

Activate the option by tapping on the looping arrows.

Any other questions or need to contact us?


Contact our customer care team through phone or chat

- You can chat with us from this screen, by using the orange bubbleat the bottom right of your screen.

- You can also call us at 🇫🇷 01.76.35.07.82

(& if you are calling from the United States: 🇺🇸 +1 888-960-6296)

Horaires d'ouverture : 9h - 18h

We are here if you need help.

And if everything is going well, don't hesitate to tell us too!
We are very keen on your feedback and ideas for improvement! 🤓

Did this answer your question?