Livlab

<h4 id="h_8ae961cb0a">Your time is precious, and we&apos;re here to help you quickly. </h4><p class="intercom-align-center no-margin" style="text-align: center;margin: 0;min-height: 1.53em;"></p><h1 id="h_1a8d21e9be"><b>Popular articles for direct solutions</b>: </h1><ol><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b><a class="intercom-content-link" href="https://help.livlab.care/en/articles/5606490-i-tried-dodow-and-it-didn-t-work-what-should-i-do" target="_blank">I tried Dodow, and it didn&apos;t work - what should I do?</a> </b><br>&#x200B;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b><a class="intercom-content-link" href="https://help.livlab.care/en/articles/5429299-why-is-hoomband-effective" target="_blank">Why Could Hoomband Be My Sleep Solution?</a></b><br>&#x200B;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b><a class="intercom-content-link" href="https://help.livlab.care/en/collections/6360585-order-tracking-cancellation" target="_blank">Track, modify, or cancel my order</a> </b>(how to track, delays, order statuses, etc...)</p></li></ol><h1 id="h_3895f4a45f"><br><br><b>Still Need Help? Contact Us! &#x1F91D;</b></h1><div class="intercom-interblocks-callout" style="background-color: #e8e8e880; border-color: #73737633;"><h2 id="h_f15a1da5aa">&#x2328;&#xFE0F; Chat with us </h2><hr><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">In the bottom right corner of your screen, click on the orange bubble </p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><img alt src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/0dbc74a4-1250-44f4-9fba-1b37f1077528.png?expires=1735084800&amp;signature=9e72e33f23e787784737984d62164b1920afcbe1011292a17d8dc61998149899&amp;req=fSkgFc1%2FnoldFb4V1XW4gY5lpVHmbSWZkYVrWO7SK5eol0u79aWp5RLsoOxS%0ARZXJOT9nAhBbPKxXkzoDhrp%2BGw%3D%3D%0A" width="51"></p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Then, select &quot;Send us a message&quot; to write your message.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">We will reply back as soon as possible, within 24 hours! &#x1F609;<br>&#x26A0;&#xFE0F;<b> Our response may be slower during the holiday season</b></p></li></ul></div><div class="intercom-interblocks-callout" style="background-color: #e8e8e880; border-color: #73737633;"><h2 id="h_2b04db6813">&#x260E;&#xFE0F; Call us directly!</h2><hr><h4 id="h_d76aed4269">Our team is available to answer your questions from Monday to Friday.</h4><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x1F5C4; Working hours: 9am - 6pm</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_249a5a651b">&#x1F1FA;&#x1F1F8; +1 888-960-6296</h3><h3 id="h_249a5a651b">&#x1F1EB;&#x1F1F7; +33 1 76 35 07 82</h3><hr><p class="no-margin" style="margin: 0;min-height: 1.53em;">If we miss your call, please leave us a voicemail. </p><p class="no-margin" style="margin: 0;min-height: 1.53em;">We will call you back as soon as possible!</p></div>

All you need to know to get in touch with us (chat, email or phone)

💬 How to contact us?

Order, Tracking & Cancellation

Can Dodow help me fall back asleep if I wake up during the night?

Can I see the Dodow light projection without wearing my contacts or glasses?

Will Dodow work on a vaulted, wood, or textured ceiling?

Can Dodow help me if I'm a night worker or if I shift work?

How to set up your Dodow

Navigating Dodow: Manual for Optimal Use

Is Dodow suitable for children or the elderly?

Dodow - Why it works

Why using color blue?

How to adjust the intensity of Dodow light?

Additional exercises to increase Dodow's efficiency

I tried Dodow, and it didn't work - what should I do?

The breathing pace of Dodow seems too fast in the beginning

How to reset my Dodow?

Dodow Replacement Process: Faulty or Non-Functional Device

I can't open the battery lid

Dodow

Who is HoomBand made for?

Hoomband - the revolutionary sleep aid

How long is the battery life?

Can I use HoomBand to listen to music or to watch videos?

Are the audios for all ages?

How to wash Hoomband Unisize?

Troubleshooting Guide: Fixing a Single Speaker Issue in Your Hoomband Headband

Can I get a replacement for my HoomBand?

I can't connect my wired HoomBand to my (Apple or Android) device !

How to adjust my band's speakers?

HoomBand

Pas de nouvelles de ma commande HoomKid ?

What is Hoomkid?

How to choose a story?

How is it charged and how long is the battery life?

Can my child use HoomKid with headphones? Does it work with any set?

Can I let my child play alone?

I plugged HoomKid's cable in to charge it, but the LED doesn't light up, is it normal?

HoomKid

What is HoomBook?

HoomBook

🇦🇺 Australia - Holiday shipping delays

📦 Where is my package?

✍️ Can I include a personalized gift message in the package?

⌛️ What if there is a delay in the delivery of my package?

↩️ Do you offer extended returns?

🚚 When do I need to order by to receive my gifts by Tuesday, December 24?

🇨🇦 Holidays shipping delays in Canada

🎄Holidays FAQ

Holiday Shopping

What payment methods can I use?

How do we calculate taxes in the US

Are my details safe when ordering online with Livlab?

Shipping Delays and FAQs

Which countries do we deliver to?

Payment & Shipping

How to find my order ID?

"Could Not Find Order" when I use the tracking page

Can I cancel my order?

Can I edit my order?

What does the status of my order mean?

My order is late, has been lost or stolen

How to track my package?

When can I expect a refund after it is processed by the Livlab Customer Service team?

Will there be costs if I want to return my order for refund?

What is the money back guarantee? How many days do I have?

Return my HoomBand order

Return my Dodow order

Return my Hoomkid order

I would like to return my order

How do I return my order placed on Amazon?

Returns & warranties

First Steps: Starting with your Ultimate Hoomband

How to wash HoomBand Ultimate ?

HoomBand Ultimate

HoomBand app troubleshooting

How to unlock the 10 Extra Stories Pack on the HoomBand app

How to find my access code to the HoomBand app?

How to uninstall and reinstall the app on my Android device?

I lost my access code to the HoomBand app

How to uninstall and reinstall the app on my Apple device ?

HoomBand App

🔄 Status of Livlab and Hoomband Apps

🔓How to unlock audio packs in Livlab app

Discover Livlab Ambiences

What are Livlab stories?

What's inside the Livlab App?

Livlab App

Sizzling sound when listening to the app content

The tracks stop playing after a few minutes

Troubleshooting Network Errors on the Hoomband App

Solving Download Issues on the Hoomband App

Hoomband App Content Queue Troubleshooting

My HoomBand app isn't working properly

Your time is precious, and we're here to help you quickly. 

⌨️ Chat with us 

Our team is available to answer your questions from Monday to Friday.

🇺🇸 +1 888-960-6296

🇫🇷 +33 1 76 35 07 82

☎️ Call us directly!

Still Need Help? Contact Us! 🤝

💬 How to contact us?Updated 5 days ago