Issue description: When you try to play or download a track on your HoomBand app, you get the message "network error please connect to the internet to access this feature", even if you're connected to the internet.
✋ Before you follow the troubleshooting steps, please:
Double check your internet connection (It should be strong and stable)
Disable any active VPNs (sometimes VPNs don't have reliable network connectivity).
Troubleshooting steps
ℹ️ Click on those triangles ▶ to show the details of each step
1/ Clear the Hoomband app cache
How to clear the HoomBand app cache on Android devices
How to clear the HoomBand app cache on Android devices
Open your phone settings ⚙️
Select "Apps"
Tap on the HoomBand app in the list
Select "Storage"
Tap on "Clear data" and then on "Clear cache"
How to clear the HoomBand app cache on Apple devices (iOS)
How to clear the HoomBand app cache on Apple devices (iOS)
Go to settings ⚙️
Tap on "General"
Then on "iPhone storage"
Tap on the HoomBand app in the list
Select "Offload App"
2/ Deactivate your access code
⚠️ This step is important. If you don't deactivate your access code before the next step, you will lose one of your 5 accesses to the app.
How to deactivate your access code from the Hoomband app
How to deactivate your access code from the Hoomband app
Open the HoomBand app
Select the settings menu (icon with 3 horizontal bars)
Click on "Product activation"
Click on "deactivate my code"
3/ Uninstall and reinstall the HoomBand app on your phone
How to uninstall and reinstall the app on Android devices
How to uninstall and reinstall the app on Android devices
Uninstall the app:
On your Android phone or tablet, open the Google Play Store app.
Tap Menu ≣ My apps & games.
Tap on HoomBand.
Tap Uninstall.
Reinstall the app:
Open Google Play Store
Tap Menu ≣ My apps & games Library.
Tap the Hoomband app.
Tap Install or Enable.
How to uninstall and reinstall the app on Apple devices (iOS)
How to uninstall and reinstall the app on Apple devices (iOS)
In the application screen, hold on your finger on the HoomBand app icon.
Select "Delete app" or tap the "X" when it appears.
Go to the App Store and search HoomBand (or click here and select "Install" if operating from your phone).
❌ If clearing the cache doesn't solve the network errors, the problem may be that your own internet service provider is blocking the app to function properly.To make sure it's your ISP that is blocking your connection to the app, try using the app with your mobile data instead of your wifi network. If the app works properly with mobile data, this means your ISP is blocking the app.
👉 To solve this issue, you will have to report our URLs to your ISP as being wrongly blocked: |
👋 If you are still having trouble after trying these steps, you can reach out to our support team. Please include a description of the issue you’re experiencing and any relevant screenshots, if applicable.