4 reasons can explain why an error message shows up when you look for your order ID on our tracking page:

1. Your order is too recent

In this case, we suggest that you wait for a few more days. Usually tracking details shouldn't take more than 2-3 days to be available on our tracking page.

2. There's been an issue on our side
If it's been more than 3 days that you placed your order and that no tracking details are available, we invite you to reach out to us.

3. Your order is handled by Amazon logistics

Some orders may be handled by Amazon logistics (event if you placed your order on our website). This is uncommon but it can happen. Our tracking page is not yet able to track these orders. We will have a deeper look into this and will do our best to find the best solution for you.

4. You are not using the correct order ID

You may want to verify your order ID in the confirmation email we've sent you. It's a 6-digit number. If your order ID starts with "GU", please contact us, we will help you track your order!

☞ How to reach out to us:

You can click the pink button in the bottom right corner of your screen to open our messenger. Then, click on "Send us a message".

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