<p class="intercom-align-center no-margin" style="text-align: center;margin: 0;min-height: 1.53em;"><b>Our Hoomband is for everybody! &#x1F60A; There is no age limitation.</b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;">It will make you sleep faster thanks to special stories that are made by hypnotherapists and narrated by actors. <br><br>Here are examples of situations where Hoomband is making your life easier. </p><div class="intercom-interblocks-callout" style="background-color: #e8e8e880; border-color: #73737633;"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">You cannot<b> sleep even if tired</b></p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">You cannot sleep because of <b>stress or worry</b>.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">You sleep <b>next to a snorer</b>.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">You want to listen to <b>music and TV in bed at night</b> while your partner sleeps.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">You want to listen to <b>easily take a nap</b> while traveling or commuting.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">You want <b>a comfortable headband while working out, stationary biking, walking, or jogging</b>.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">You practice <b>meditation or yoga</b>.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">For about <b>anywhere you want to hear music</b> and more.</p></li></ul></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><br>&#x200B;</p>

Who is HoomBand made for?

Hoomband - The solution to restful nights

<h1 class="intercom-align-center" id="h_2c79b4385d" style="text-align: center;"><b>&#x1F62F; Hoomband - The new solution for insomnia</b></h1><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">Hoomband combines a comfy audio headband with an app that contains hypnotic stories, and soothing ambient sounds designed to make you fall asleep faster naturally. <br>Say goodbye to sleep troubles and harmful chemicals &#x2013;<b> Hoomband gently guides you into restful slumber without pills or risky substances. &#x1F60C;</b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h1 class="intercom-align-center" id="h_4e7e60d5cc" style="text-align: center;"><b>&#x1FA84; The Hypnotic Magic of Stories</b></h1><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>At its core, Hoomband features expertly crafted narratives designed by experienced scenarists and hypnotherapists specialized in sleeping</b>. These stories induce deep relaxation, mimicking hypnotherapists&apos; techniques. <br>When visiting a hypnotherapist, the session starts with a body scan that can last up to 10 min. It drives you into a deep relaxation state, in which you fall asleep almost instantly if lying. That is why hypnotherapists have you sit instead of lying down. </p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h1 class="intercom-align-center" id="h_031db57aa3" style="text-align: center;"><b>&#x1F52C; The Science Behind Hoomband</b></h1><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">Hoomband&apos;s effectiveness lies in its ability to induce deep relaxation <b>by combining elements of therapeutic storytelling, ASMR, binaural frequency, VAKOG, visualizations, and other ingredients.</b> &#x1F9D8;&#x200D;&#x2642;&#xFE0F;<br>In this state of relaxation, your brain waves become closer to those when you sleep, creating an environment that encourages natural sleep onset. <br>&#x200B;<b>When lying in his state, you cannot resist Morphe&apos;s arm</b>. &#x1F634;<br>Many hypnotherapists&apos; client fall asleep during their sessions, a testament to the power of this approach.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h1 class="intercom-align-center" id="h_86ef55dcfb" style="text-align: center;"><b>&#x1F634; Your Gateway to Restful Nights</b> </h1><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">In the Hoomband application, you will find a selection of stories and atmospheres that you can combine to suit your needs. Combined with this headband you will not feel your head resting on your pillow, you will benefit from these audios in unparalleled comfort.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;">When you feel slightly tired, you will have all the resources you need to relax and rest. &#x1F634;</p><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x200B;</p><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><h3 id="h_d0bce1cd81"><b>Find Your Personalized Solution with Hoomband</b></h3><p class="no-margin" style="margin: 0;min-height: 1.53em;">Experiencing sleep troubles? With the multitude of insomnia variations, finding the right solution tailored to your specific needs is essential. Each individual&apos;s sleep challenges are unique, necessitating a personalized approach for effective relief.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_8e75f62ace"><b>A Risk-Free Trial for Peace of Mind</b></h3><p class="no-margin" style="margin: 0;min-height: 1.53em;">In recognition of this individuality, we invite you to embark on a <b>100-night journey with Hoomband from the date of delivery.</b> We understand that the effectiveness of sleep solutions can vary based on personal circumstances. If, however, you find that Hoomband isn&apos;t meeting your expectations,<b> we&apos;ve got you covered</b>.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_127dd53acc"><b>Satisfaction Guaranteed</b></h3><p class="no-margin" style="margin: 0;min-height: 1.53em;">Your satisfaction matters to us, which is why we stand by our product. Should you decide that Hoomband isn&apos;t the right fit for you, you have the option to return it to us. <b>We offer a full refund</b>, ensuring your financial peace of mind. (Please note that shipping fees and return postage fees are excluded from the refund.)</p></td></tr></tbody></table></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Get more help: </b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><a class="intercom-content-link" href="/en/articles/5433086-who-is-hoomband-for" target="_blank">Who is HoomBand for?</a> </p>

Hoomband - the revolutionary sleep aid

How often do I need to charge my Hoomband?

<div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><h2 id="h_de6ded0e9d">HoomBand wired version</h2></td><td><h2 id="h_9868f4aae6">HoomBand Bluetooth (wireless)</h2></td></tr><tr><td><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<div class="intercom-container intercom-align-center" style="text-align: center;margin:0 0 40px;"><img src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/d34439d4-b35f-4b22-805b-63593eabe5cb.jpg?expires=1753965900&amp;signature=853d5dbadfe6e9863cf897fb98d4b31bbe4e834332582824b5c9bda7354e6ea1&amp;req=dycuEsx9lYFbFb4f3HP0gFrSX4LfWaOjfhtnMDO%2Bf9p4rLuRUJiLoeBWZRCL%0ANts%3D%0A"></div></td><td><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<div class="intercom-container" style="margin:0 0 40px;"><img src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/75686dd9-6453-42f2-834b-0abaf960566f.jpg?expires=1753965900&amp;signature=0ff8caf75d5666aabe4db6908ca0d10f17173716d84081d319a9d59baa74aa53&amp;req=dycuEsx9lYFWFb4f3HP0gHAIzEHbubKX4XmJO4qalPuIjO9yz6jI2Pw4igcU%0Amnw%3D%0A"></div></td></tr><tr><td><p class="no-margin" style="margin: 0;min-height: 1.53em;">There is no battery to be charged. Plug the HoomBand to your smartphone, start an audio and close your eyes. Easy!</p></td><td><p class="no-margin" style="margin: 0;min-height: 1.53em;">The battery will usually last for<b> 10 hours. </b>The charging time is roughly 2 hours. </p></td></tr></tbody></table></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>We recommend you to charge your bluetooth HoomBand in the morning, to avoid bad surprises when going to bed &#x1F50B;</b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>

How long is the battery life?

Can I use HoomBand to listen to other content than the app?

<p class="no-margin" style="margin: 0;min-height: 1.53em;">This is the most frequent question we are being asked: <b><i>Can you listen to music with your HoomBand? </i></b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">And the answer is... <b>YEEES ! </b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>The headband works like classic earphones</b>. You can use it to listen to whatever content you want: a video, your favorite series, a podcast, your own music... </p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">HoomBand can really be your best ally when travelling. Imagine the comfort of listening to audio content or watching a video in the bus, train, plane with your HoomBand...</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">HoomBand is not equipped with a microphone: you won&apos;t be able to use it to make phone calls. Only reserved for relaxing time! </p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>

Can I use HoomBand to listen to music or to watch videos?

<p class="no-margin" style="margin: 0;min-height: 1.53em;">Even if the HoomBand App has been created for adults or seniors, your kids can also use it! </p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">As a precaution, we do not recommend to use HoomBand with children under <b>12 years old </b>for night usage. As it is not advisable to expose the ears of young children to sound content for an extended period of time. </p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<div class="intercom-container intercom-align-center" style="text-align: center;margin:0 0 40px;"><img src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/a747806f-a61e-4c24-8787-058566a41718.jpg?expires=1753965900&amp;signature=a1a7607161912107cd0772e47db67c8d7f57580abdcf0d85a9160824e44aaddf&amp;req=dyYhFcx7nolaFb4f3HP0gLLNQH3SFYR8nZzh3eLBEE1NSxRNjYZC%2FAfxgpqU%0AnTQ%3D%0A"></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>

Are the audios for all ages?

Curious if you can toss your HoomBand in the wash? Well, good news! Whether you've been breaking a sweat during use or just need to freshen it up, cleaning your HoomBand is a breeze. At HoomBand, we understand the importance of your gear looking and

<p class="no-margin" style="margin: 0;min-height: 1.53em;">Curious if you can toss your HoomBand in the wash? Well, good news! Whether you&apos;ve been breaking a sweat during use or just need to freshen it up, cleaning your HoomBand is a breeze.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">At HoomBand, we understand the importance of your gear looking and feeling clean after, especially considering the delicate components involved. After all, when you use an awesome product, you want to keep it in excellent condition! </p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<hr><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h1 id="h_127bac9479">Here&apos;s a quick guide</h1><ol><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Remove the inner part and earphones.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Wash the textile <b>by hand</b> in lukewarm water using a <b>common washing power</b></p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Lay it out and wait for it to dry.</p></li></ol><div class="intercom-interblocks-callout" style="background-color: #fed9db80; border-color: #fd3a5733;"><h2 id="h_006ab5dea6"><b>&#x2757;&#xFE0F; Important</b></h2><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b><i>Do not use dishwashing liquid</i> to wash your band.</b></p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">If your HoomBand is still wet, don&#x2019;t put the headphones back inside the headband!</p></li></ul></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_70bec32721">And voila! &#x1F389; </h3><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_565e66bc3a">We&apos;ve even put together a video tutorial to demonstrate just how easy it is.</h3><h1 id="h_80109c0a51">Check the video &#x1F447;</h1><div class="intercom-h2b-video" style="position:relative;padding-bottom:56.25%;height:0;margin:0 0 40px;"><iframe allowfullscreen frameborder="0" mozallowfullscreen src="https://www.youtube.com/embed/iWaaHOvTGr8?rel=0" style="position:absolute;top:0;left:0;width:100%;height:100%;" webkitallowfullscreen></iframe></div><p class="no-margin" style="margin: 0;min-height: 1.53em;">We hope this guide helped make cleaning your HoomBand a piece of cake! If you have any questions at all, feel free to reach out to us. We&apos;d be happy to help!<br>&#x200B;</p>

How to wash Hoomband Unisize?

Troubleshoot and fix one side not working on your Hoomband headband with easy steps.

<h1 id="h_2ae9d7ecd4">Troubleshooting an Imbalance in the Audio Output of your Hoomband Headband</h1><p class="no-margin" style="margin: 0;min-height: 1.53em;">If you&apos;re experiencing issues with one of the speakers in your Hoomband headband not working, don&apos;t worry, you&apos;re not alone. In some cases, this problem can be caused by a simple fix. We&apos;ve investigated this matter with our production team and found that a sticker placed on the headphone top might be causing the sound imbalance. Here&apos;s a step-by-step guide to troubleshoot and resolve the issue:</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_b76aedab4a"><br>Step 1: Remove the &quot;adjustable headphones&quot; Sticker </h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">The first thing to look for is the below sticker that might be obstructing the sound output. This sticker could potentially reduce the volume on one side of the headphones.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">Gently peel off the sticker from the headphone top and make sure to remove any adhesive residue left behind. </p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<div class="intercom-container" style="margin:0 0 40px;"><img src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/8792a70e-1e89-4196-9f47-c7ec30705c49.jpg?expires=1753965900&amp;signature=ab3a20208b345430aa89e4d1797cdab64f6c4b2ea823f9917298e501334b9b42&amp;req=fCAgFMl6nIRcFb4f3HP0gMXdYNrln29j82afWZrFy9tpkMbqC%2FkucudnLUgX%0AuPQ%3D%0A"></div><h2 id="h_77dd4fb9cd">Step 2: Test the Headphones</h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">After removing the sticker, it&apos;s time to test your Hoomband to see if the issue has been resolved:</p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Put on the headband and play some audio that you&apos;re familiar with.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Check if the sound balance has been restored between both speakers.</p></li></ul><h2 id="h_e18c842b51"><br>Step 3: Further Troubleshooting</h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">If removing the sticker doesn&apos;t resolve the issue, let&apos;s go through a thorough troubleshooting process to ensure your Hoomband headband is not defective. Here&apos;s a step-by-step approach:</p><ol><li><h4 id="h_68e930e9d6"><b>Charge the Headband Safely:</b></h4><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Connect your Hoomband to a laptop USB port for charging.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Avoid using chargers with a wattage above 10 Watts (5 Volts and 2 Amps). Laptop USB ports are recommended for their lower power output and enhanced safety.<br>&#x200B;</p></li></ul></li><li><h4 id="h_d8eeefb974"><b>Test the Headband:</b></h4><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">After charging, wear the headband and play audio to check if the sound issue has been resolved.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Pay attention to both speakers to ensure balanced sound output.<br>&#x200B;</p></li></ul></li><li><h4 id="h_cc4af91ca0"><b>Test Different Audio Sources:</b></h4><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Experiment with different audio sources (music, podcasts, videos) to ensure the issue is consistent across various types of content.<br>&#x200B;</p></li></ul></li><li><h4 id="h_a818604de1"><b>Inspect for Physical Damage:</b></h4><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Carefully examine the headband for any visible physical damage or irregularities.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Ensure that all buttons, connectors, and components are in proper condition.<br>&#x200B;</p></li></ul></li><li><h4 id="h_30bebb66df"><b>Contact Support:</b></h4><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">If the issue persists after following these steps, please reach out to our customer support team for further assistance.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Provide them with the details of the troubleshooting steps you&apos;ve taken and the outcome.</p></li></ul></li></ol><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_9c4f97017d"><b>Contact Information:</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">We understand that technical issues can be frustrating, but we&apos;re committed to helping you enjoy the best possible audio experience with your Hoomband. If the headband still does not function as expected despite these efforts, our support team will work closely with you to find a solution, including the possibility of a replacement.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">Remember, we&apos;re here to ensure your satisfaction and make sure you continue to enjoy your music and audio content with clarity and comfort &#x1F634;.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">We know your time is precious. This is why we are doing our best to answer all your questions as soon as possible!</p><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 class="intercom-align-center" id="h_fc3905b424" style="text-align: center;"><b>Chat with us:</b></h2><p class="intercom-align-center no-margin" style="text-align: center;margin: 0;min-height: 1.53em;">Click this pink bubble (in the bottom right corner of your screen) to open the messenger</p><p class="intercom-align-center no-margin" style="text-align: center;margin: 0;min-height: 1.53em;"></p><div class="intercom-container intercom-align-center" style="text-align: center;margin:0 0 40px;"><img src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/bcbb847e-a5be-460e-afe1-0ddb98a614fb.png?expires=1753965900&amp;signature=39aaf889a28a3dacc250dbf60b877cedcfa3143bd1567353c8c55cb5a8e45c1b&amp;req=ciInHst5lYZcFb4f3HP0gAZ4oSJw7nkoa6IZy%2FXTe3gUn2pEJOpw0MkPOooC%0A8TY%3D%0A"></div><p class="intercom-align-center no-margin" style="text-align: center;margin: 0;min-height: 1.53em;">Click on &quot;Send us a message&quot; and type your question</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
</td></tr></tbody></table></div><p class="intercom-align-center no-margin" style="text-align: center;margin: 0;min-height: 1.53em;">OR</p><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><p class="intercom-align-center no-margin" style="text-align: center;margin: 0;min-height: 1.53em;"></p></td></tr></tbody></table></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>

Troubleshooting Guide: Fixing a Single Speaker Issue in Your Hoomband Headband

Please know that if you received a faulty device or if your HoomBand stopped working, we will replace your defective device at our charge. You have 2 years to advise us if your HoomBand is defective. This applies to any device bought on hoomsleep.com

<p class="no-margin" style="margin: 0;min-height: 1.53em;">Please know that if you received a faulty device or if your HoomBand stopped working,<b> we will replace your defective device at our charge</b>.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">You have 2 years to advise us if your HoomBand is defective. This applies to any device bought on hoomsleep.com.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_ddb10fbe3f">What if I received a faulty device?</h2><hr><p class="no-margin" style="margin: 0;min-height: 1.53em;">Mistakes from our warehouse can sometimes happen unfortunately. This may explain why you received a faulty device.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><br>In this case, please let us know right away. Our support team will get back to you shortly to organize the replacement of the defective HoomBand (at our charge, of course).</p><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x261E; To <b>reach out to us</b>, you can click the button in the bottom right corner of your screen to open our messenger. Then, click on &quot;Send us a message&quot;.</p></td></tr></tbody></table></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_4843ac8811">What if I want to exchange the size of my HoomBand?</h2><hr><p class="no-margin" style="margin: 0;min-height: 1.53em;">If you have received the wrong size, or if the size you have ordered doesn&apos;t fit and you want to change for another one, we will be able to organise a replacement of your headband.<br><br>In this case, please let us know right away. Our support team will get back to you shortly to organize the replacement of the defective HoomBand.</p><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x261E; To <b>reach out to us</b>, you can click the button in the bottom right corner of your screen to open our messenger. Then, click on &quot;Send us a message&quot;.</p></td></tr></tbody></table></div>

Can I get a replacement for my HoomBand?

My phone is not equipped with a Jack socket

<p class="no-margin" style="margin: 0;min-height: 1.53em;">You&apos;ve just received your HoomBand and it is not compatible with your device? We understand your frustration.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">We tried to make it as clearer as possible on our website, and we are sorry you have missed that piece of information.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">The headphones of the wired version of HoomBand are compatible with any mobile phone <b>that has a jack socket</b>.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">So if your device doesn&apos;t have one, you&apos;d need an adapter to use your wired HoomBand.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">Here are links of what we found (and purchased for ourselves) to show you the type of adapter you&apos;d need to connect your HoomBand to your device:</p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">If you have an Apple device, <a class="intercom-content-link" href="https://www.amazon.fr/Apple-IPOD-Accessories-Lightning-3-5/dp/B01LWAUW1P" target="_blank">check this one here</a> </p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">If you have a Samsung device, please <a class="intercom-content-link" href="https://www.amazon.fr/iNassen-Adaptateur-Compatible-Samsung-4XL-Gris/dp/B089QCNM85/ref=sr_1_5?__mk_fr_FR=%C3%85M%C3%85%C5%BD%C3%95%C3%91&amp;dchild=1&amp;keywords=adaptateur+jack+usb+C&amp;qid=1615379953&amp;sr=8-5" target="_blank">check it out here</a> </p></li></ul><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>If you initially wanted to get the Bluetooth version</b> (with no cable), we can arrange a replacement! <i>Just be aware that the wireless version is a bit more expensive.</i> </p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">Please contact us through the little badge on the bottom right of your screen! We&apos;d be happy to help &#x1F4AA;</p></td></tr></tbody></table></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<div class="intercom-container" style="margin:0 0 40px;"><img src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/9676e201-cb2d-435a-aed4-3ea295d3693b.PNG?expires=1753965900&amp;signature=002cc548798c312f38b7f18faf15af7ce4131dd93e834369706fb07526b3d458&amp;req=dyYvF8l9mYlaFb4f3HP0gL73HG4inRiA6vssTaWg3TdqwHzHj1dSkFUYlOC1%0AjVE%3D%0A"></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>

I can't connect my wired HoomBand to my (Apple or Android) device !

Why does the sound from one speaker seems louder than from the other one?

<p class="no-margin" style="margin: 0;min-height: 1.53em;">Sometimes you may feel you&apos;re hearing better on the right (or on the left) side of your band.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"><br>This doesn&apos;t mean your HoomBand is defective, maybe the speakers only need to be adjusted! </p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Let&apos;s figure out how to adjust the speakers&apos; position:</b></p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><p class="intercom-align-center no-margin" style="text-align: center;margin: 0;min-height: 1.53em;"><b>Unisize Hoomband</b></p></td><td><p class="intercom-align-center no-margin" style="text-align: center;margin: 0;min-height: 1.53em;"><b>Ultimate Hoomband</b></p></td></tr><tr><td><div class="intercom-container" style="margin:0 0 40px;"><img src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/40fc1d0d-c3e9-42be-8783-52f4f2704f1b.jpg?expires=1753965900&amp;signature=b8575244c4d275fb982588fab8c8dadccf12150f7f5d934edb59c071746892da&amp;req=dSEkHsB3m4VYXPMW1HO4zUt%2BRCLw8g%2BLoNQDqiZnFQ3OCD59Yj87ZnPxIJvj%0At3Jr%0A"></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
</td><td><div class="intercom-container" style="margin:0 0 40px;"><img src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/a87f405d-5050-4a28-bfac-a5d2ecc2b5dd.jpg?expires=1753965900&amp;signature=363404f6602b9d2c3ec4f6fdcfaf3abd42b17f8fb80900330eea61fb16f06c6d&amp;req=dSEkHsB3m4deWPMW1HO4zTgxv9fUV%2FwHw7rDT%2FaDTNYxcc5ZiXHS2Ky%2Fdh1q%0AU1nx%0A"></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
</td></tr></tbody></table></div><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>

How to adjust my band's speakers?

Livlab

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