Livlab Help Center
All you need to know about payments, orders, delivery, returns, refunds and replacement
💬 How to contact us?
Order & Payment
What is the money back guarantee?
What payment methods can I use?
How to find my order ID?
❌ Can I cancel my order?
Are my details safe when ordering online with Livlab?
How do we calculate taxes in the US
Shipping & Delivery
How to track my package?
"Order not found" when I use the tracking page
What are the shipping delays?
What does the status of my order mean?
📬 Can I edit my order?
My order is late, has been lost or stolen
What are the delivery delays?
Which countries do you deliver to?
Returns & Refunds
💰 When can I expect a refund after it is processed by the Livlab Customer Service team?
How can I ask for a replacement for my Dodow or my HoomBand?
I would like to return my order
Can I get a replacement for my Dodow?
Will there be charges if I want to return my order for refund?
How do I return my order placed on Amazon?