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Hoomband App Content Queue Troubleshooting
Hoomband App Content Queue Troubleshooting

You're not able to use the content queue properly. The 1st track plays & then the sound stops, even if more tracks have been added to queue

Updated over a week ago

Issue description: The content queue doesn't work. Only the first audio plays, even if there is more content to be played next in the queue.

⚠️ Please note: after following these troubleshooting steps, your app will reset, which means your offline downloads will be removed. You will need to download them again when you'll reinstall the app.

Troubleshooting steps

ℹ️ Click on those triangles ▶ to show the details of each step

1/ Clear the Hoomband app cache

How to clear the HoomBand app cache on Android devices

  • Open your phone settings ⚙️

  • Select "Apps"

  • Tap on the HoomBand app in the list

  • Select "Storage"

  • Tap on "Clear data" and then on "Clear cache"

How to clear the HoomBand app cache on Apple devices (iOS)

  • Go to settings ⚙️

  • Tap on "General"

  • Then on "iPhone storage"

  • Tap on the HoomBand app in the list

  • Select "Offload App"

2/ Deactivate your access code

⚠️ This step is important. If you don't deactivate your access code before the next step, you will lose one of your 5 accesses to the app.

How to deactivate your access code from the Hoomband app

  • Open the HoomBand app

  • Select the settings menu (icon with 3 horizontal bars)

  • Click on "Product activation"

  • Click on "deactivate my code"

3/ Uninstall and reinstall the HoomBand app on your phone

How to uninstall and reinstall the app on Android devices

Uninstall the app:

  • On your Android phone or tablet, open the Google Play Store app.

  • Tap Menu ≣ My apps & games.

  • Tap on HoomBand.

  • Tap Uninstall.

Reinstall the app:

  • Open Google Play Store

  • Tap Menu ≣ My apps & games Library.

  • Tap the Hoomband app.

  • Tap Install or Enable.

How to uninstall and reinstall the app on Apple devices (iOS)

  • In the application screen, hold on your finger on the HoomBand app icon.

  • Select "Delete app" or tap the "X" when it appears.

  • Go to the App Store and search HoomBand (or click here and select "Install" if operating from your phone).

👋 If you are still having trouble after trying these steps, you can reach out to our support team. Please include a description of the issue you’re experiencing and any relevant screenshots, if applicable.

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