If your Dodow is experiencing issues or has stopped working, we're here to assist you. Below is a comprehensive guide on how to get a replacement for your Dodow device.
Is Your Dodow Defective?
If you've received a faulty device or your Dodow stopped working, we offer a hassle-free replacement at no charge. You have a 2-year window to notify us about defects, unless you've opted for the lifetime warranty. This policy applies to all devices purchased on mydodow.com.
Faulty Device Received?
In the rare event of receiving a faulty device due to warehouse mistakes, please inform us promptly. Click the messenger button in the bottom right corner, select "Send us a message," and our support team will promptly organize the replacement of your defective Dodow, with all expenses covered by us.
Dodow Stopped Working?
If your Dodow is non-functional, it might simply need a reset. Follow the steps in this video for a quick reset:
What if Resetting Doesn't Work?
In cases where resetting doesn't resolve the issue, don't worry. We're committed to ensuring your satisfaction. If your Dodow is under the 2-year warranty or the lifetime warranty, we'll arrange a replacement for your device, with all costs covered by us.
How to Initiate the Replacement Process
Click the messenger button in the bottom right corner of your screen.
Select "Send us a message."
Our Support Team will respond promptly, guiding you through the next steps to replace your Dodow.
We are dedicated to delivering a seamless experience, and your satisfaction is our priority. If you encounter any issues, reach out to us, and we'll ensure your Dodow is working perfectly for a restful night's sleep.