Please know that if you received a faulty device or if your Dodow stopped working, we will replace your defective device at our charge.

You have 2 years to advise us if your Dodow is defective (unless you have selected the lifetime warranty). This applies to any device bought on mydodow.com.

Mistakes from our warehouse can sometimes happen unfortunately. This may explain why you received a faulty device.

In this case, please let us know right away. Our support team will get back to you shortly to organize the replacement of the defective Dodow (at our charge, of course).

Sometimes, your Dodow may just need to be reset. This operation won't take more than 5min.

You can follow the steps shown in this video to reset your Dodow:

If you have followed the steps shown in this video, and resetting doesn't help, we will organise a replacement of your device, at our charge (as long as it is under the 2-year warranty or lifetime warranty).

Please reach out to us (as explained in the box below), our Support Team will get back to you shortly to explain the next steps.