Livlab

Dodow

HoomBand

HoomKid

HoomBook

Holiday Shopping

Payment & Shipping

Order, Tracking & Cancellation

Returns & warranties

HoomBand Ultimate

HoomBand App

Livlab App

Tracks experience sound jumps when running.

<h2 id="h_1b844d0e37">&#x270B; Before you follow the troubleshooting steps, please:</h2><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Double check your internet connection (It should be strong and stable)</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Disable any active VPNs (sometimes VPNs don&apos;t have reliable network connectivity).</p></li></ul><hr><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h1 id="h_ebee7c3ba5"><b>Troubleshooting steps</b></h1><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x2139;&#xFE0F; Click on those triangles &#x25B6; to show the details of each step</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_ebc193dc84"><b>1/ Clear the Hoomband app cache</b></h2><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to clear the HoomBand app cache on Android devices</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open your phone settings &#x2699;&#xFE0F;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Apps&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on the HoomBand app in the list</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Storage&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on &quot;Clear data&quot; and then on &quot;Clear cache&quot;</p></li></ul></div></details><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to clear the HoomBand app cache on Apple devices (iOS)</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Go to settings &#x2699;&#xFE0F;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on &quot;General&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Then on &quot;iPhone storage&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on the HoomBand app in the list</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Offload App&quot;</p></li></ul></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_9fa9e1592b"><b>2/ Deactivate your access code</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x26A0;&#xFE0F; <b>This step is important</b>. If you don&apos;t deactivate your access code before the next step, you will lose one of your 5 accesses to the app.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to deactivate your access code from the Hoomband app</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open the HoomBand app</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select the settings menu (icon with 3 horizontal bars)</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Click on &quot;Product activation&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Click on &quot;deactivate my code&quot;</p></li></ul><div class="intercom-container" style="margin:0 0 40px;"><img src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/8b01d974-b292-4631-9429-94ab5f1224f6.png?expires=1753965000&amp;signature=086c4738a0d2c5ad8d049157ca180181a26d262aeb82ba5ff1b5910841b92bf0&amp;req=cyAnEsB9m4NcFb4f3HP0gNbbUwm8BxbbGQfYJDAbi5jlAgMXAEv%2B%2FPwkrEdZ%0A1Pk%3D%0A"></div></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_c1096ebf74"><b>3/ Uninstall and reinstall the HoomBand app on your phone</b></h2><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to uninstall and reinstall the app on Android devices</p></summary><div class="collapsible-section-content"><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Uninstall the app:</b></p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">On your Android phone or tablet, open the Google Play Store app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Menu &#x2263; My apps &amp; games.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on HoomBand.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Uninstall.</p></li></ul><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Reinstall the app:</b></p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open Google Play Store</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Menu &#x2263; My apps &amp; games Library.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap the Hoomband app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Install or Enable.</p></li></ul></div></details><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to uninstall and reinstall the app on Apple devices (iOS)</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">In the application screen, hold on your finger on the HoomBand app icon.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Delete app&quot; or tap the &quot;X&quot; when it appears.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Go to the App Store and search HoomBand (or click here and select &quot;Install&quot; if  operating from your phone).</p></li></ul><div class="intercom-h2b-video" style="position:relative;padding-bottom:56.25%;height:0;margin:0 0 40px;"><iframe allowfullscreen frameborder="0" mozallowfullscreen src="https://www.youtube.com/embed/_2KLrnP-cHA?rel=0" style="position:absolute;top:0;left:0;width:100%;height:100%;" webkitallowfullscreen></iframe></div></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<hr><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>&#x1F44B; If you are still having trouble after trying these steps, </b>you can <a class="intercom-content-link" href="https://help.livlab.care/en/articles/5429714-how-to-contact-us" target="_blank">reach out to our support team</a>. Please include a description of the issue you&#x2019;re experiencing and any relevant screenshots, if applicable.</p>

Sizzling sound when listening to the app content

The running track cuts off at the end of a certain time unwantedly.

<h2 id="h_0c41e1c1f4">&#x270B; Before you follow the troubleshooting steps, please:</h2><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Double check your internet connection (It should be strong and stable)</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Disable any active VPNs (sometimes VPNs don&apos;t have reliable network connectivity).</p></li></ul><hr><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h1 id="h_37137d0718"><b>Troubleshooting steps</b></h1><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x2139;&#xFE0F; Click on those triangles &#x25B6; to show the details of each step</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_35fb203c21"><b>1/ Clear the Hoomband app cache</b></h2><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to clear the HoomBand app cache on Android devices</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open your phone settings &#x2699;&#xFE0F;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Apps&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on the HoomBand app in the list</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Storage&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on &quot;Clear data&quot; and then on &quot;Clear cache&quot;</p></li></ul></div></details><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to clear the HoomBand app cache on Apple devices (iOS)</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Go to settings &#x2699;&#xFE0F;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on &quot;General&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Then on &quot;iPhone storage&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on the HoomBand app in the list</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Offload App&quot;</p></li></ul></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_aabc0830de"><b>2/ Deactivate your access code</b></h2><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x26A0;&#xFE0F; <b>This step is important</b>. If you don&apos;t deactivate your access code before the next step, you will lose one of your 5 accesses to the app.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to deactivate your access code from the Hoomband app</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open the HoomBand app</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select the settings menu (icon with 3 horizontal bars)</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Click on &quot;Product activation&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Click on &quot;deactivate my code&quot;</p></li></ul><div class="intercom-container" style="margin:0 0 40px;"><img src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/ab28ee85-7926-470a-8103-74d7fe3ad736.png?expires=1753965000&amp;signature=086c4738a0d2c5ad8d049157ca180181a26d262aeb82ba5ff1b5910841b92bf0&amp;req=cyAnEsB9m4NcFb4f3HP0gNbbUwm8BxbbGQfYJDAbi5jlAgMXAEv%2B%2FPwkrEdZ%0A1Pk%3D%0A"></div></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h2 id="h_f00bd4152c"><b>3/ Uninstall and reinstall the HoomBand app on your phone</b></h2><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to uninstall and reinstall the app on Android devices</p></summary><div class="collapsible-section-content"><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Uninstall the app:</b></p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">On your Android phone or tablet, open the Google Play Store app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Menu &#x2263; My apps &amp; games.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on HoomBand.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Uninstall.</p></li></ul><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Reinstall the app:</b></p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open Google Play Store</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Menu &#x2263; My apps &amp; games Library.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap the Hoomband app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Install or Enable.</p></li></ul></div></details><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to uninstall and reinstall the app on Apple devices (iOS)</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">In the application screen, hold on your finger on the HoomBand app icon.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Delete app&quot; or tap the &quot;X&quot; when it appears.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Go to the App Store and search HoomBand (or click here and select &quot;Install&quot; if  operating from your phone).</p></li></ul><div class="intercom-h2b-video" style="position:relative;padding-bottom:56.25%;height:0;margin:0 0 40px;"><iframe allowfullscreen frameborder="0" mozallowfullscreen src="https://www.youtube.com/embed/_2KLrnP-cHA?rel=0" style="position:absolute;top:0;left:0;width:100%;height:100%;" webkitallowfullscreen></iframe></div></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<hr><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>&#x1F44B; If you are still having trouble after trying these steps, </b>you can <a class="intercom-content-link" href="https://help.livlab.care/en/articles/5429714-how-to-contact-us" target="_blank">reach out to our support team</a>. Please include a description of the issue you&#x2019;re experiencing and any relevant screenshots, if applicable.</p>

The tracks stop playing after a few minutes

Error: "network error please connect to the internet to access this feature"

<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Issue description:</b> When you try to play or download a track on your HoomBand app, you get the message &quot;network error please connect to the internet to access this feature&quot;, even if you&apos;re connected to the internet.</p><h4 id="h_bda58b4370">&#x270B; Before you follow the troubleshooting steps, please:</h4><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Double check your internet connection (It should be strong and stable)</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Disable any active VPNs (sometimes VPNs don&apos;t have reliable network connectivity).</p></li></ul><hr><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h1 id="h_d4a1c6b331"><b>Troubleshooting steps</b></h1><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x2139;&#xFE0F; Click on those triangles &#x25B6; to show the details of each step</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_bd0feb6538"><b>1/ Clear the Hoomband app cache</b></h3><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to clear the HoomBand app cache on Android devices</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open your phone settings &#x2699;&#xFE0F;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Apps&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on the HoomBand app in the list</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Storage&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on &quot;Clear data&quot; and then on &quot;Clear cache&quot;</p></li></ul></div></details><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to clear the HoomBand app cache on Apple devices (iOS)</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Go to settings &#x2699;&#xFE0F;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on &quot;General&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Then on &quot;iPhone storage&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on the HoomBand app in the list</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Offload App&quot;</p></li></ul></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_5449fddbac"><b>2/ Deactivate your access code</b></h3><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x26A0;&#xFE0F; <b>This step is important</b>. If you don&apos;t deactivate your access code before the next step, you will lose one of your 5 accesses to the app.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to deactivate your access code from the Hoomband app</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open the HoomBand app</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select the settings menu (icon with 3 horizontal bars)</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Click on &quot;Product activation&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Click on &quot;deactivate my code&quot;</p></li></ul><div class="intercom-container" style="margin:0 0 40px;"><img src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/2c95cce6-6d74-4f74-b1e4-648d0430c2fa.png?expires=1753965000&amp;signature=086c4738a0d2c5ad8d049157ca180181a26d262aeb82ba5ff1b5910841b92bf0&amp;req=cyAnEsB9m4NcFb4f3HP0gNbbUwm8BxbbGQfYJDAbi5jlAgMXAEv%2B%2FPwkrEdZ%0A1Pk%3D%0A"></div></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_80b146e38d"><b>3/ Uninstall and reinstall the HoomBand app on your phone</b></h3><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to uninstall and reinstall the app on Android devices</p></summary><div class="collapsible-section-content"><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Uninstall the app:</b></p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">On your Android phone or tablet, open the Google Play Store app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Menu &#x2263; My apps &amp; games.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on HoomBand.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Uninstall.</p></li></ul><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Reinstall the app:</b></p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open Google Play Store</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Menu &#x2263; My apps &amp; games Library.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap the Hoomband app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Install or Enable.</p></li></ul></div></details><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to uninstall and reinstall the app on Apple devices (iOS)</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">In the application screen, hold on your finger on the HoomBand app icon.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Delete app&quot; or tap the &quot;X&quot; when it appears.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Go to the App Store and search HoomBand (or click here and select &quot;Install&quot; if  operating from your phone).</p></li></ul><div class="intercom-h2b-video" style="position:relative;padding-bottom:56.25%;height:0;margin:0 0 40px;"><iframe allowfullscreen frameborder="0" mozallowfullscreen src="https://www.youtube.com/embed/_2KLrnP-cHA?rel=0" style="position:absolute;top:0;left:0;width:100%;height:100%;" webkitallowfullscreen></iframe></div></div></details><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><h4 id="h_865dd64c9a"><b>&#x274C; If clearing the cache doesn&apos;t solve the network errors, </b>the problem may be that your own internet service provider is blocking the app to function properly. </h4><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>To make sure it&apos;s your ISP that is blocking your connection to the app</b>, try using the app with your mobile data instead of your wifi network. If the app works properly with mobile data, this means your ISP is blocking the app.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x1F449; To solve this issue, you will have to report our URLs to your ISP as being wrongly blocked:</p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><a class="intercom-content-link" href="http://hoomsleep.com" target="_blank">hoomsleep.com</a></p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;"><a class="intercom-content-link" href="http://livlab.fr" target="_blank">livlab.fr</a></p></li></ul></td></tr></tbody></table></div><hr><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>&#x1F44B; If you are still having trouble after trying these steps, </b>you can <a class="intercom-content-link" href="https://help.livlab.care/en/articles/5429714-how-to-contact-us" target="_blank">reach out to our support team</a>. Please include a description of the issue you&#x2019;re experiencing and any relevant screenshots, if applicable.</p>

Troubleshooting Network Errors on the Hoomband App

Troubleshooting steps if you're unable to download content on the HoomBand app.

<p class="no-margin" style="margin: 0;min-height: 1.53em;">If you&apos;re app won&apos;t let you download tracks for offline use, it may be due to the storage capacity of your phone. If your phone storage is not at its full capacity, you can follow the below troubleshooting procedure.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>If your device storage is full or almost full</b>, you should consider freeing up space on it if you want to download tracks on the HoomBand app. Please note there are no settings in the HoomBand app to download tracks to external phone storage. </p><h4 id="h_5587e807cc">&#x270B; Before you follow the troubleshooting steps, please:</h4><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Double check your internet connection (It should be strong and stable)</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Disable any active VPNs (sometimes VPNs don&apos;t have reliable network connectivity).</p></li></ul><hr><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h1 id="h_19b664730c"><b>Troubleshooting steps</b></h1><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x2139;&#xFE0F; Click on those triangles &#x25B6; to show the details of each step</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_0c0020ef67"><b>1/ Clear the Hoomband app cache</b></h3><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to clear the HoomBand app cache on Android devices</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open your phone settings &#x2699;&#xFE0F;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Apps&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on the HoomBand app in the list</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Storage&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on &quot;Clear data&quot; and then on &quot;Clear cache&quot;</p></li></ul></div></details><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to clear the HoomBand app cache on Apple devices (iOS)</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Go to settings &#x2699;&#xFE0F;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on &quot;General&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Then on &quot;iPhone storage&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on the HoomBand app in the list</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Offload App&quot;</p></li></ul></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_d266b4a207"><b>2/ Deactivate your access code</b></h3><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x26A0;&#xFE0F; <b>This step is important</b>. If you don&apos;t deactivate your access code before the next step, you will lose one of your 5 accesses to the app.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to deactivate your access code from the Hoomband app</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open the HoomBand app</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select the settings menu (icon with 3 horizontal bars)</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Click on &quot;Product activation&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Click on &quot;deactivate my code&quot;</p></li></ul><div class="intercom-container" style="margin:0 0 40px;"><img src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/65639e60-37de-4b3b-8793-d8dd900d05c2.png?expires=1753965000&amp;signature=086c4738a0d2c5ad8d049157ca180181a26d262aeb82ba5ff1b5910841b92bf0&amp;req=cyAnEsB9m4NcFb4f3HP0gNbbUwm8BxbbGQfYJDAbi5jlAgMXAEv%2B%2FPwkrEdZ%0A1Pk%3D%0A"></div></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_eb222dd003"><b>3/ Uninstall and reinstall the HoomBand app on your phone</b></h3><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to uninstall and reinstall the app on Android devices</p></summary><div class="collapsible-section-content"><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Uninstall the app:</b></p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">On your Android phone or tablet, open the Google Play Store app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Menu &#x2263; My apps &amp; games.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on HoomBand.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Uninstall.</p></li></ul><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Reinstall the app:</b></p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open Google Play Store</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Menu &#x2263; My apps &amp; games Library.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap the Hoomband app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Install or Enable.</p></li></ul></div></details><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to uninstall and reinstall the app on Apple devices (iOS)</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">In the application screen, hold on your finger on the HoomBand app icon.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Delete app&quot; or tap the &quot;X&quot; when it appears.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Go to the App Store and search HoomBand (or click here and select &quot;Install&quot; if  operating from your phone).</p></li></ul><div class="intercom-h2b-video" style="position:relative;padding-bottom:56.25%;height:0;margin:0 0 40px;"><iframe allowfullscreen frameborder="0" mozallowfullscreen src="https://www.youtube.com/embed/_2KLrnP-cHA?rel=0" style="position:absolute;top:0;left:0;width:100%;height:100%;" webkitallowfullscreen></iframe></div></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<hr><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>&#x1F44B; If you are still having trouble after trying these steps, </b>you can <a class="intercom-content-link" href="https://help.livlab.care/en/articles/5429714-how-to-contact-us" target="_blank">reach out to our support team</a>. Please include a description of the issue you&#x2019;re experiencing and any relevant screenshots, if applicable.</p>

Solving Download Issues on the Hoomband App

You're not able to use the content queue properly. The 1st track plays & then the sound stops, even if more tracks have been added to queue

<h3 id="h_306d764445"><b>Issue description: </b>The content queue doesn&apos;t work. Only the first audio plays, even if there is more content to be played next in the queue.</h3><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>&#x26A0;&#xFE0F; Please note: </b>after following these troubleshooting steps, your app will reset, which means your offline downloads will be removed. You will need to download them again when you&apos;ll reinstall the app.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<hr><h1 id="h_0c3f9e0f8e"><b>Troubleshooting steps</b></h1><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x2139;&#xFE0F; Click on those triangles &#x25B6; to show the details of each step</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_a35f59d17a"><b>1/ Clear the Hoomband app cache</b></h3><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to clear the HoomBand app cache on Android devices</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open your phone settings &#x2699;&#xFE0F;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Apps&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on the HoomBand app in the list</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Storage&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on &quot;Clear data&quot; and then on &quot;Clear cache&quot;</p></li></ul></div></details><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to clear the HoomBand app cache on Apple devices (iOS)</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Go to settings &#x2699;&#xFE0F;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on &quot;General&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Then on &quot;iPhone storage&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on the HoomBand app in the list</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Offload App&quot;</p></li></ul></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_bec016cca8"><b>2/ Deactivate your access code</b></h3><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x26A0;&#xFE0F; <b>This step is important</b>. If you don&apos;t deactivate your access code before the next step, you will lose one of your 5 accesses to the app.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to deactivate your access code from the Hoomband app</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open the HoomBand app</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select the settings menu (icon with 3 horizontal bars)</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Click on &quot;Product activation&quot;</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Click on &quot;deactivate my code&quot;</p></li></ul><div class="intercom-container" style="margin:0 0 40px;"><img src="https://hsfiles.gorgias.help/gm/help-centers/88298/attachment/45baa0e5-37a0-4a33-91b9-09fe3bdeb786.png?expires=1753965000&amp;signature=086c4738a0d2c5ad8d049157ca180181a26d262aeb82ba5ff1b5910841b92bf0&amp;req=cyAnEsB9m4NcFb4f3HP0gNbbUwm8BxbbGQfYJDAbi5jlAgMXAEv%2B%2FPwkrEdZ%0A1Pk%3D%0A"></div></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<h3 id="h_042962a11f"><b>3/ Uninstall and reinstall the HoomBand app on your phone</b></h3><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to uninstall and reinstall the app on Android devices</p></summary><div class="collapsible-section-content"><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Uninstall the app:</b></p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">On your Android phone or tablet, open the Google Play Store app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Menu &#x2263; My apps &amp; games.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap on HoomBand.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Uninstall.</p></li></ul><p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>Reinstall the app:</b></p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Open Google Play Store</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Menu &#x2263; My apps &amp; games Library.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap the Hoomband app.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Tap Install or Enable.</p></li></ul></div></details><details><summary><p class="no-margin" style="margin: 0;min-height: 1.53em;display:inline; margin:0 0 15px; line-height:1.24;">How to uninstall and reinstall the app on Apple devices (iOS)</p></summary><div class="collapsible-section-content"><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">In the application screen, hold on your finger on the HoomBand app icon.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Select &quot;Delete app&quot; or tap the &quot;X&quot; when it appears.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Go to the App Store and search HoomBand (or click here and select &quot;Install&quot; if  operating from your phone).</p></li></ul><div class="intercom-h2b-video" style="position:relative;padding-bottom:56.25%;height:0;margin:0 0 40px;"><iframe allowfullscreen frameborder="0" mozallowfullscreen src="https://www.youtube.com/embed/_2KLrnP-cHA?rel=0" style="position:absolute;top:0;left:0;width:100%;height:100%;" webkitallowfullscreen></iframe></div></div></details><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<hr><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"><b>&#x1F44B; If you are still having trouble after trying these steps, </b>you can <a class="intercom-content-link" href="https://help.livlab.care/en/articles/5429714-how-to-contact-us" target="_blank">reach out to our support team</a>. Please include a description of the issue you&#x2019;re experiencing and any relevant screenshots, if applicable.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>
<p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>

Hoomband App Content Queue Troubleshooting

<p class="no-margin" style="margin: 0;min-height: 1.53em;">If your HoomBand app stopped working or if something went wrong and you can&apos;t use it anymore, we&apos;ve listed a few troubleshooting steps for you to try:</p><ul><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Please try <a class="intercom-content-link" href="https://help.mydodow.com/kb/guide/en/how-to-uninstall-and-reinstall-the-app-I5Pcs2jw9T/Steps/73163" target="_blank">deleting and re-installing the app</a>. Make sure your device is connected to a reliable wifi connection.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Double-check your internet connection. We recommend strong wifi or cellular connection.</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Restart your device</p></li><li><p class="no-margin" style="margin: 0;min-height: 1.53em;">Disable any active VPNs (they sometimes don&apos;t have reliable network connectivity)</p></li></ul><div class="intercom-interblocks-table-container"><table role="presentation" style="margin-top: 36px; margin-bottom: 24px;"><tbody style="display: inline-table; table-layout: fixed; width: 100%; border: 1px solid rgba(0,0,0,.2); border-radius: 6px;"><tr><td><p class="no-margin" style="margin: 0;min-height: 1.53em;">Please note that if your uninstall the HoomBand app from your phone, you may lose your offline downloads. </p></td></tr></tbody></table></div><p class="no-margin" style="margin: 0;min-height: 1.53em;">&#x261E; To <b>reach out to us</b>, you can click the button in the bottom right corner of your screen to open our messenger. Then, click on &quot;Send us a message&quot;.</p><p class="no-margin" style="margin: 0;min-height: 1.53em;"></p>